The following five DMAIC smart-books are included in this package:

1. Define: Define the Customer, Critical to Quality (CTQ) issues, and Business Process.

2. Measure: Measure the current performance of the Business Process involved.

3. Analyze: Analyze causes of problems (defects) and opportunities for improvement.

4. Improve: Design creative solutions to improve and prevent problems.

5. Control: Develop feedback control and sustain high quality performance.